Term and Conditions

Last Updated: [Insert Date]

Welcome to Luna Walk Sales! These Terms and Conditions outline the rules and regulations for using our website (heeledsandal.com) and purchasing our stylish footwear collections.

1. Our Customers

Luna Walk Sales caters to fashion-conscious individuals worldwide (excluding certain Asian countries and remote areas) who appreciate:

• Trendy yet comfortable footwear including espadrilles, wedges, sandals, mules, and pumps
• Transparent shopping experiences with clear policies
• Quality craftsmanship in every step

2. Website Use

User Responsibilities

• You must be at least 18 years old or have parental consent to make purchases
• Provide accurate and complete information when creating an account or placing orders
• Do not use our website for any unlawful purpose or in ways that may damage the site

Intellectual Property

All content on this website, including images, text, logos, and product designs, are the property of Luna Walk Sales and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

3. Products & Services

Product Descriptions

We strive for accuracy in all product descriptions, images, and pricing. However, slight variations in color or design may occur due to monitor settings or handmade characteristics.

Availability

All products are subject to availability. If an item becomes unavailable after your order is placed, we will notify you promptly and offer alternatives or a full refund.

4. Orders & Payments

Order Process

1. Select your items and add to cart
2. Proceed to checkout with accurate shipping information
3. Choose your preferred payment method (Visa, MasterCard, JCB, or PayPal)
4. Review and confirm your order
5. Receive order confirmation via email

Pricing & Payment

• All prices are in US Dollars (USD)
• We accept Visa, MasterCard, JCB, and PayPal
• Your payment will be processed when your order is placed
• Sales tax will be added where applicable

Shipping Options

Method	Carrier	Cost	Delivery Time	Features
Standard Shipping	DHL or FedEx	$12.95	10-15 business days after dispatch	Tracking & insurance included
Free Shipping	EMS	Free for orders over $50	15-25 business days after dispatch	Basic tracking included

5. Returns & Exchanges

Eligibility

We accept returns and exchanges within 15 days of delivery, provided:

• Items are unworn and in original condition with all tags attached
• Original packaging is included
• Proof of purchase is provided

Return Process

1. Contact us within 15 days at [email protected] with your order number
2. We’ll email you return instructions and a prepaid label (US customers)
3. Package items securely in original packaging
4. Attach return label and drop off at designated carrier location

Refunds & Exchanges

• Refunds are processed within 5-7 business days of receipt
• Original shipping fees are non-refundable for international returns
• Exchanges are available for different sizes or styles of equal value
• Store credit is available for future purchases

Damaged Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos. We’ll arrange a free return and expedited replacement.

6. Liability Limitations

Luna Walk Sales shall not be liable for:

• Delays in delivery beyond our control (customs, weather, etc.)
• Minor variations in product color or texture
• Incorrect care or use of products
• Indirect damages resulting from product use

7. Privacy & Data Protection

We respect your privacy. All personal information is handled according to our Privacy Policy, which outlines how we collect, use, and protect your data.

8. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date.

9. Contact Us

For any questions about these Terms and Conditions, please contact:

Luna Walk Sales Customer Service
Email: [email protected]
Address: 182 Irving Street, Manchester, US 06042