At Luna Walk Sales, we’re committed to making your footwear journey as seamless as our stylish espadrilles and sandals. Below you’ll find all the details about our shipping and return processes to ensure complete transparency.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two convenient shipping options to accommodate your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes tracking and insurance
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
    • Includes basic tracking

Note: We currently ship worldwide except to certain Asian countries and remote areas. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges

We want you to love every step in your Luna Walk shoes. If something isn’t quite right, our flexible return policy makes it easy to find your perfect fit.

Eligibility

You may return or exchange items within 15 days of receiving your order, provided:

  • Items are unworn and in original condition with all tags attached
  • Original packaging is included
  • Proof of purchase is provided

Important Hygiene Note: For health and safety reasons, we cannot accept returns on flat sandals that show signs of wear or have been tried on without protective soles. Please try these on carpeted surfaces only.

How to Return

Follow these simple steps:

  1. Contact our team within 15 days of delivery at [email protected] with your order number and return details
  2. We’ll email you a prepaid return shipping label (US customers) or international return instructions
  3. Package items securely in original packaging
  4. Attach the return label and drop off at designated carrier location
  5. We’ll process your refund or ship your exchange within 3 business days of receipt

Return Shipping Costs

  • US customers: Free returns with our prepaid label
  • International customers: Customer pays return shipping (original shipping fees are non-refundable)
  • Exchanges: We cover shipping costs for replacement items

Refund Processing

Once we receive and inspect your return:

  • Timeline: 5-7 business days for processing
  • Method: Refunded to original payment method (Visa, MasterCard, JCB, or PayPal)
  • Note: Depending on your financial institution, it may take 2-3 additional business days for the refund to appear

Exchange Options

We’re happy to exchange for:

  • A different size of the same style (subject to availability)
  • Another style of equal value (price differences will be adjusted)
  • Store credit for future purchases

Damaged or Defective Items

If you receive a damaged or defective item (which is rare with our quality standards), please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and expedited replacement at no cost to you.

Final Sale Items

Occasionally, certain clearance or promotional items may be marked as final sale and not eligible for return. These will be clearly indicated on the product page before purchase.

Need Help?

Our customer service team is here to ensure your Luna Walk experience is nothing short of perfect. Contact us at [email protected] with any questions.

Luna Walk Sales
182 Irving Street
Manchester, US 06042