At Luna Walk Sales, we want every step in your footwear journey to be as comfortable as our premium espadrilles and sandals. If your purchase doesn’t fit perfectly or meet your expectations, our flexible return policy ensures a smooth resolution.

Eligibility for Returns & Exchanges

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

  • Items must be unworn, in original condition with all tags attached
  • Original packaging must be included
  • A proof of purchase is required

Note: For hygiene reasons, we cannot accept returns on flat sandals that show signs of wear or have been tried on without protective soles. Please try these on carpeted surfaces only.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our team within 15 days of delivery at [email protected] with your order number and details about the item(s) you wish to return or exchange
  2. We’ll email you a prepaid return shipping label (for US customers) or instructions for international returns
  3. Package your items securely in the original packaging
  4. Attach the return label and drop off at the designated carrier location
  5. Once received, we’ll process your refund or ship your exchange within 3 business days

Return Shipping Costs

  • US customers: Free returns with our prepaid label
  • International customers: Customer pays return shipping (original shipping fees are non-refundable)
  • Exchanges: We cover shipping costs for the replacement item

Refund Processing

Once we receive and inspect your return:

  • Timeline: Refunds are processed within 5-7 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Note: Depending on your financial institution, it may take 2-3 additional business days for the refund to appear on your statement

Exchange Options

We’re happy to exchange your item for:

  • A different size of the same style (subject to availability)
  • Another style of equal value (price differences will be charged/refunded accordingly)
  • Store credit for future purchases

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number] Dear Luna Walk Sales Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: Item Name: [Product Name] Size: [Size] Color: [Color] Reason for Return: [Reason – Fit, Quality, etc.] I would prefer: [Refund / Exchange for [Product/Specify Size] / Store Credit] Please let me know the next steps. I’ve reviewed the return policy and confirm the item is in its original condition with all tags attached. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Damaged or Defective Items

If you receive a damaged or defective item (a rare occurrence with our quality standards), please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and expedited replacement at no cost to you.

Final Sale Items

Occasionally, certain clearance or promotional items may be marked as final sale and not eligible for return. These will be clearly indicated on the product page before purchase.

For any questions about our return policy, walk this way to our customer service team at [email protected]. We’re here to ensure your Luna Walk experience is nothing short of perfect.