Welcome to Luna Walk Sales’ FAQ page! We’re here to ensure your shopping experience is as effortless as our comfortable footwear. Below you’ll find answers to our most common questions about products, shipping, returns, and more.
Product Questions
What types of shoes does Luna Walk Sales offer?
We specialize in fashion-forward footwear for the style-conscious woman, including: Espadrilles & Wedges, Flat Sandals, Heeled Sandals, Mules & Slides, and Pumps. Each pair is selected for its perfect blend of comfort and runway-ready style.
How do I choose the right size?
Our shoes generally fit true to size. For styles with unique fits (like pointed-toe pumps), we recommend checking the product description for specific sizing advice. Pro Tip: Order multiple sizes to find your perfect fit – returns are easy!
Are your shoes comfortable for all-day wear?
Absolutely! We carefully select styles that combine fashion with comfort. Our wedges and flats are particularly popular for their all-day wearability, while our heels feature cushioned insoles for stylish support.
Shipping & Delivery
Where does Luna Walk Sales ship?
We ship globally to fashion-conscious women everywhere! Currently, we’re unable to deliver to some remote areas in Asia, but we’re working to expand our reach. Your stylish steps are our priority, whether you’re in Manchester or Melbourne.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Processed in 1-2 business days, delivered via DHL/FedEx in 10-15 business days
- Free Shipping (Orders $50+): Processed in 1-2 business days, delivered via EMS in 15-25 business days
Will I need to pay customs fees?
All international shipments include customs documentation. Please note that any duties or taxes are the responsibility of the recipient, as these vary by country. We recommend checking with your local customs office for specific information.
Returns & Exchanges
What is your return policy?
We’re confident you’ll love your Luna Walk shoes, but if they’re not quite right, you have 15 days from receipt to initiate a return. True style confidence comes from the perfect fit!
How do I return an item?
Simply email our customer care team at [email protected] to initiate your return. We’ll provide return instructions and a prepaid label when applicable. Items must be in original condition with all tags attached.
Can I exchange my shoes for a different size or style?
We currently process returns rather than direct exchanges. We recommend placing a new order for your preferred size/style while returning the original item. With our free shipping on orders over $50, this is often the fastest solution!
Payment & Account
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. You can shop with confidence knowing your payment details are secure.
Do I need an account to place an order?
No account is required for checkout, but creating one lets you track orders more easily and speeds up future purchases. Either way, we’ll email you all order and shipping details.
Still Have Questions?
Our customer care team is as supportive as our best-selling wedges! Email us at [email protected] and we’ll happily answer any additional questions about your order, delivery, or our products.
Now that you’re fully informed, why wait? Your next favorite pair of shoes is just a click away at heeledsandal.com!